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In a digital era that’s dominated by social media and online reviews, businesses must constantly be aware of what is being said about their brand online. A recent survey conducted by Clutch found that businesses recognize the importance of online reputation management...read more
In 2016, BrightLocal surveyed a consumer panel of 1,000 people. The results of that survey showed that, if asked, 71% of people would leave a review for a business. That's a lot of people who are willing to leave a review if asked! We get it, though - it's hard to ask...read more
It happens to the best of us. No matter how vigilant you are at being a fabulous company with fantastic customer service, negative reviews happen. A product gets damaged during shipping, someone doesn't have the experience they were expecting, or an employee goofs....read more