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It happens to the best of us. No matter how vigilant you are at being a fabulous company with fantastic customer service, negative reviews happen. A product gets damaged during shipping, someone doesn't have the experience they were expecting, or an employee goofs....read more
Statistics by BrightLocal reveal that 84% of customers trust online reviews as much as personal recommendations. This is yet another study that confirms what we already know: reviews influence the buying decision of customers. A happy customer’s online review of your...read more
Starting a small business is no easy feat. in fact, it could be one of the scariest things a person can do. Stats show that 8 out of 10 entrepreneurs who start their businesses close it down within the first 18 months, and a whopping 80% of small businesses crash and...read more